Where Have I Been, You Ask? Look Here:
Don O’Connor
12 Roblyn Way, Ottawa, ON.
K2G5Z4
Professional Profile
Public speaking. Recognized for
expertise in relationship building and communications skills. Developed new
corporate policies and procedures. Provided risk assessments for commercial and
industrial clients. Trained and managed sales staff.
Professional Experience
Home Depot Canada, Ottawa, ON, June 2016 –
July 2016
Merchandise
Execution Team Associate (Client Contract)
·
Responsible for merchandising, cleanliness, and safety of all store
product displays
·
Provide customer service and assistance
POTSHOTZZ /
DonaldOConnorSpeaks, July 2015 - Present
Owner
·
Create, design hand-crafted coffee mugs, apparel, greeting cards
·
Exhibit and sell merchandise at local trade shows and events
·
Network with local business groups to promote company
·
Create and publish educational business videos on YouTube
·
Create a company website and online store
·
Promote company through social media using Twitter, LinkedIn and blogging
 |
| donaldoconnorspeaks |
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| POTSHOTZZ: Daisy Apparel, Mugs, Greeting Cards |
Protect-IP Global Solutions, Inc. July 2014 – June 2015
Business Development Manager,
Eastern Ontario
·
Conduct and
support security and safety risk assessments
·
Develop incident
management processes for clients
·
Support clients
with security and safety product training
·
Review and
resolve complaints and incidents for clients
·
Market security
and related products using social media tools Twitter, LinkedIn, blogs
·
Promote new
security business in Ontario at trade-shows and speaking engagements
Building Technologies 2011, Inc.,
January 2012 – June 2014
General Manager, Canada East
Distribution
·
Communication
skills, train and support new partner integrators in growing their business
·
Train and support
end-users on purchased products
·
Conduct on-site
security needs assessments for partner integrators and end-users
·
Create needs
analysis reports, quotes for partner integrators
·
Develop and
implement regional sales and marketing plan with BDMs
·
Organize and
participate in promotional industry trade-shows to market security and related
products
·
Speaking
engagements at industry association events
·
Market security
and related products using social media tools Twitter, LinkedIn, blogs
·
Develop and
implement regional sales and marketing plan with BDMs
·
Hire and train
regional Business Development Managers (BDM)
·
Qualify and
register new partner integrators to sell security and related products to
end-users
HAMA Investments Ltd. (parent
company of BTI) June 2011 – December 2011
Operations Manager, Ottawa
Region
(Transferred from BTI for 6
month contract to restructure and improve operations)
·
Oversee daily
operations of two large investment rental properties
·
Control and
reduce expenses by creating new purchase procedures, conduct needs analysis
·
Reduce monthly
building costs by installing water saving toilets ($200,000 annual savings)
·
Restructure staff
levels to improve work efficiencies and reduce wage cost
·
Develop and
implement a company Policies and Procedures manual, and Business Plan
·
Improve
relationship with local community association by creating and implementing
an innovative plan to build and maintain
local green space
·
Communication
skills, motivate staff with regular one-on-one meetings
·
Redesign sales
office to improve tenant-management efficiency and relationship
·
Implement plan to
reduce property damage and subsequent costs caused by trespassers
·
Increase revenue
with parking fines, and added commercial property space within building
·
Hire and
terminate property management staff and contractors
Various Television Production Companies, October 2010 – August 2011
Background Actor (On Call)
·
“Perfect
Roommate” (Lifetime Network) by Capital Productions
·
“Michael:
Tuesdays and Thursdays” (CBC-TV) by Rhombus Media Inc.
·
“Her Mother’s
Secret” (Lifetime Network) by Sound Venture Productions
 |
| Scene from Michael: Tuesdays and Thursdays (CBC) |
Building Technologies, Inc.,
August 2010 – May 2011
Business Development Manager,
Ontario Market
·
Promote and
install new security systems for small and medium-size businesses
·
Train and support
security equipment end-users and integrators
·
Schedule and
attend security trade shows and conferences
·
Develop and
implement regional sales and marketing plan
·
Conduct on-site
security needs assessments for end-users
Continental Automated Building Association (CABA), January 2009 – June 2010
Business Development Manager,
North America
·
Represent CABA at
national and international trade-shows and conferences
·
Pursue
non-membership revenue opportunities through advertising, sales events
·
Plan and
implement sales and marketing objectives with Director of Marketing
·
Partner with
Director of Research to create new research projects and fundraising events
·
Market research
projects to new and current membership
·
Invoice and
collect membership annual dues, and project fees
·
Qualify and
pursue new membership opportunities in North America
Repolift, January 2008 – June 2008
Business
Development Manager, Toronto, ON
·
Promote new
software designed to facilitate the importation of vehicles from the US
·
Present product
seminars to automotive dealerships and associations
·
Write business
articles in automotive trade magazines to promote new software
·
Assist in back-end
operations in completing online orders for delivery
·
Conduct research
of NAFTA, Transport Canada and CBSA regulations pertaining to vehicle
importation
·
Network with
dealerships, publishers, associations in Canada and US
Blue Bear Sound, Ottawa, ON April 2008
Voice-Over
Actor, Independent Contract
·
Voice-Over actor
for online business insurance provider
Rogers Communications, Ottawa, ON October 2007 – January 2008
Inbound
Customer Service Agent
·
Review customer
complaints and create solutions
·
Promote Rogers
products on each contact
·
Train customers
on product use, features and benefits
·
Track sales
quotas
Home Depot Canada, Ottawa, ON, October 2000 – October 2007
Department
Supervisor
·
Plan and
implement sales targets, inventory management, and staffing levels within
budget
·
Initiate customer
service level expectations using shopping data and sales training
·
Organize two day
outdoor sales event with all departments
·
Institute new
“greet the customer” campaign to increase sales and customer service levels
·
Achieved number
one customer service ranking in Canada
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| Certificate for Co-Op Program Home Depot |
Bell Canada, London and Ottawa, ON, June 1994 – October 2000
Customer
Service Representative (CSR) Inbound/Outbound
·
Review customer
complaints and create solutions
·
Promote Bell
products on each contact
·
Train customers
on product use, features and benefits
·
Create “Personal Plan for Success” initiative for
CSR growth within Bell Canada
·
Present “Personal
Plan for Success” to NTUG committee for company-wide rollout
·
Train staff in
Ontario offices using “Personal Plan for Success” initiative
·
Create Bell
office newsletter outlining new products, interviews and promotions
·
Participate in
regional committee to discuss and implement new projects
Education
Western University, Huron College, London, Ontario
Social Media
Twitter: DonnyoSpeaks Website: http://donaldoconnorspeak.wix.com/speaker
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