Escape Manor: General Manager Cover Letter

Escape Manor

To Whom It May Concern:

Re: General Manager (Puzzle Team Leader and Head Cheerleader)

 Oh yeah, that’s the look we want when our clients realize their predicament. 

Now, the fun part begins! Will they solve the problem as a team, or fall to pieces? The solution always relies in team work. 

“Leadership is a process, not a position”, John C. Maxwell, The 5 Levels of Leadership.

I firmly believe in the statement above. As a new property manager, of two large commercial properties, I inherited operational inefficiencies and low staff morale from the previous management team. One of first tasks was to gain the trust and support of the staff. Part of the solution was to create Policies and Procedures that had not existed.

These new guidelines clearly stated how the business was to operate, the function and responsibility of each team member, including myself. It also outlined new benefits, and a future plan.

Secondly, I held a staff meeting. Some employees had been there 14 years and never had a meeting before.  I outlined the Policies and Procedures including new Performance Measures for the staff and management. We were going to be accountable and motivated.

Lastly, to gain full acceptance, action was required. Everyone had a new start; however, it did not take long for under-achieving employees to come to my attention. Warnings were documented and terminations took place. One-on-one meetings were held and goals discussed.

I also organized a co-operative with a local community group to help care for nearby bike and nature trails. This helped our business become more inclusive in the community.

For additional details please refer to my attached resume`.

How can I help Escape Manor grow? Here are a couple of thoughts:

•  Create a Sherlock Holmes-type of puzzle with a cross-promotion with Haunted Walks, Ottawa.
•  Design an escape from an Alien attack.
• Murder mysteries escape with a partnership with a Murder Mysteries company. 

Thank you for your time and consideration. I look forward to sharing additional ideas.

Regards,

Don O’Connor

Mobile: 613-406-2111

Email: donaldoconnorspeaks@gmail.com